Analytics

Cross-bot performance and conversation insights.

Grounded Answers Only

Bot	Type	Messages	Coverage	Grounding violations	Avg. confidence	CSAT	Containment rate	Escalation rate
Customer Support Bot	External · Customers	12,480	86%	0.3%	87%	4.5	64%	27%
Returns & Refunds Bot	External · Customers	4,820	93%	0.1%	91%	4.7	100%	0%
HR Policy Assistant	In Balador · Staff	2,140	88%	0.4%	84%	4.3	100%	0%
IT Helpdesk Bot	In Balador · Staff	780	74%	0.8%	79%	4.0	0%	100%
New Hire Onboarding Bot	In Balador · Staff	0	0%	0.0%	—	—	0%	0%
Branch Visit Assistant	In Balador · Customers	3,260	89%	0.2%	90%	4.6	83%	17%